These terms and conditions apply between you, the User of this Website, and THALEIA, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by THALEIA and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to THALEIA and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
INTELLECTUAL PROPERTY AND ACCEPTABLE USE
PROHIBITED USE
1. All Content included on the Website, unless uploaded by Users, is the property of THALEIA. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the Owner’s prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
1. retrieve, display and view the Content on a computer or phone screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of THALEIA
1. You may not use the Website for any of the following purposes:
1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the Owner.
PRIVACY POLICY
1. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please view the Privacy Policy section at www.thaleia.co.uk
AVAILABILITY OF THE WEBSITE AND DISCLAIMERS
1. Any online facilities, tools, services or information that THALEIA makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. THALEIA is under no obligation to update information on the Website.
2. Whilst THALEIA uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
3. THALEIA accepts no liability for any disruption or non-availability of the Website.
4. THALEIA reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
LIMITATION OF LIABILITY
1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
2. It is the responsibility of the User to ensure that they are medically suitable to use products containing essential oils.
3. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
4. To the maximum extent permitted by law, THALEIA accepts no liability for any of the following:
1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
2. loss or corruption of any data, database or software;
3. any special, indirect or consequential loss or damage.
GENERAL
THALEIA DETAILS
1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
3. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7. These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.
1. THALEIA is registered at St Mary’s Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT and it operates the https://www.thaleia.co.uk website.
You can contact THALEIA by email on info@thaleia.co.uk
THALEIA WEBSITE SALES TERMS
PAYMENT
THALEIA accepts payments made via Stripe, which handles all major credit and debit cards, and Paypal.
DELIVERIES
Deliveries to UK Mainland Only
Orders over £75 are delivered free of charge. All orders totalling below £75 will be charged by weight.
RETURNS, CANCELLATION & REFUNDS
ORDER CANCELLATIONS
· If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to info@thaleia.co.uk, subject heading “Order Cancellation”. Please include your Order ID number in this email.
· If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price.
· If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order, however, you are entitled to return the goods to us in accordance with our Returns policy.
REFUNDS
· Subject to your compliance with our Returns policy, if you are returning your goods because they were damaged in transit or because the wrong products were delivered then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge.
Your refund will be applied to the credit/debit card used to make the transaction within 14 working days of our acceptance of your returned goods.
AVAILABILITY
All items are subject to availability –we will endeavour to communicate stock availability regularly.
RETURNS
If you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 days from purchase, subject to the following conditions:
· You must inform us of your intention to return the goods to us in writing within 14 days of purchasing the goods by sending an email to info@thaleia.co.uk with a Subject heading of “Order Return”. Please include your Order ID in this email and clearly state your reasons for returning the goods to us.
· If you wish to return only part of the order then please also clearly state which items you wish to return.
· You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return.
· If you wish to return items other than defects in the goods, or incomplete or incorrect delivery, you are required to arrange and pay for the return of the items to us. Please retain Proof of Posting to provide proof that you have returned the goods to us –this will be required in the unlikely event of the goods being lost in transit.
· We will provide you with a Returns Form with a unique Returns Number when we have completed this process with you. You must complete and sign this Returns Form and include it with the package you return to us.
· You must return the goods to the following address:
THALEIA, St Mary’s Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT.
· We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.
· You must return the goods unused.
· All returned products must be adequately packaged for return. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.
· Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.
OWNERSHIP OF RIGHTS
All material and images are owned by or registered to THALEIA
Any use of this website or its content is prohibited without our prior permission.